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Learning Innovators

Frequently asked Questions

I can’t find a staff member in the list

If the name of the staff you need to add does not come up in the drop-down list when typing, ask them to go to the OnTrack website. That will bring them into the list. For more information on this check the “Staff” page.

I created tutorials and assigned students but they don’t appear in my tutors inbox

Ensure the tutorial stream assigned to marking the task is the right one. To do this go to the “Tasks” tab, choose the assessment task and under (2) “Inbox” ensure this task is assigned to the right tutorial stream. More information on this under the “Tasks” page.

I can’t upload the task description pdf when creating a task

You need to create a task and save it, using the icon on the bottom right of the page, before you can upload any documents to it.

If you save and it is still not uploading check the size of the file, it might be too big.

Students can’t submit a task

Double check the upload requirements of that task under the “Tasks” tab. For students to be able to upload their submission for a task, you need to specify the number and type of files they need to submit. For each file, you specify the name of the file and the type of file that needs to be uploaded.

  1. Deadline exceeded: Once the deadline time is hit, students will not be able to submit this task anymore. They will have to include it directly in their portfolio at the end of the teaching period.

  2. After the due date, students’ submissions will be marked as time exceeded and will not come up on your inbox. You are still able to see these tasks and mark them as completed or provide feedback but you have to access them through the “task explorer”.

You can find more information about these in the “Tasks” page.

Students submissions after “fix and resubmit” do not come up in my inbox

If a response to a “fix and resubmit” is submitted after the due date it will get an automatic “time limit exceeded” and will not come up in your inbox. You can still see it using “task explorer”.

If you don’t want this to happen, go to the “Unit details” tab in your unit and activate the “Extension Duration on Resubmit” option. This will set the number of weeks extensions added to a task when it is placed in the “Fix and Resubmit” status. This will be applied each time the task is assessed as needing to be fixed, but will only extend the time to the task’s deadline.

You can find more information on this on the “Unit Details” page.

Students are getting time exceeded while resubmitting after “fix and resubmit”

Between suggested completion date and deadline: students can submit their assignment but will get an automatic “time limit exceeded”. Tutors can choose not to provide feedback from this point.

To address this you can go the the “Unit details” tab in your unit and activate the “Extension Duration on Resubmit” option. This will set the number of weeks extensions added to a task when it is placed in the “Fix and Resubmit” status. This will be applied each time the task is assessed as needing to be fixed, but will only extend the time to the task’s deadline.

You can find more information on this on the “Unit Details” page.